San Antonio | New Braunfels | Boerne210-736-1821 Schedule Online
San Antonio | New Braunfels | Boerne210-978-0630 Schedule Online

Blog »

When It Comes To Natural Stone – Ask Questions!

When It Comes To Natural Stone – Ask Questions!

Apr 22, 2024

Natural stone surfaces add a touch of elegance and sophistication to any space. Still, they also require specialized care to maintain their beauty over time. While it might be tempting to tackle the task yourself, entrusting the care of your natural stone to professionals can make a world of difference. With their expertise and knowledge, they can ensure that your stone surfaces remain pristine for years to come.

When selecting the right professional for the job, asking the right questions is crucial. Here, we’ll delve into what you should be asking before entrusting your natural stone to any cleaning or restoration service.

What Kind of Tiles/Natural Stone Do You Clean?

Different types of natural stone require specific cleaning methods and products. Whether it’s marble, granite, travertine or any other stone, understanding each material’s nuances is essential for effective cleaning and maintenance. Hiring a professional specializing in the type of stone you have in your home ensures they have the necessary expertise to handle the job with care and precision.

What’s Your Specialty?

Specialization often sets professionals apart in any field. A company specializing in natural stone care will likely have a deeper understanding of the unique characteristics and requirements of various stones. For example, marble is prone to etching while granite is not. Etching are those little lines or stains that you can’t seem to get out no matter how hard you try. Softer natural stones like marble (as well as limestone, onyx and travertine) are made up of calcium carbonate which are destroyed by acidic substances. That makes things like wine, coffee, lemons, vinegar and the like public enemy number one.  Choosing a specialist ensures you receive tailored solutions and superior results, whether it’s stain removal, polishing, sealing or restoration.

How Much Experience Do Your Technicians Have?

Inexperienced hands can spell disaster for natural stone surfaces which is why we don’t recommend going with a DIY approach. Improper cleaning techniques or harsh chemicals can cause irreparable damage, such as etching, scratching, or dulling of the stone’s finish. By entrusting your stone to experienced and certified professionals with proper training, you minimize the risk of costly mistakes and ensure that your surfaces are treated with the care they deserve.

How Many Years Have You Been in Business?

Experience breeds expertise, and longevity in the industry is often a testament to a company’s reliability and quality of service. A company in business for many years has likely honed its craft, built a solid reputation and amassed a wealth of knowledge that sets it apart from newcomers. Trusting your natural stone to an established company provides peace of mind, knowing you’re working with seasoned professionals.

Are You Licensed and Insured for Stone Cleaning?

Licensing and insurance are fundamental indicators of professionalism and accountability. A licensed company demonstrates that it meets industry standards and regulations, while insurance provides protection against any accidents or damages that may occur during the service. Choosing a licensed and insured provider ensures you deal with a legitimate business and safeguards you against potential liabilities.

Can I See Some References or Reviews?

References and reviews offer valuable insights into a company’s track record and customer satisfaction. By reviewing past clients’ experiences, you can gauge the quality of service and results you can expect.

How Can I Maintain My Clean Stone or Tile Afterward?

Reputable professionals should provide guidance on maintaining your natural stone surfaces between professional cleanings, helping you prolong their lifespan and beauty. At Aladdin, we offer cleaning products and guidance on helping you maintain your natural stone.

When it comes to caring for your natural stone surfaces, entrusting the task to professionals is the wisest choice. At Aladdin, we pride ourselves on our certified team, credentials, and years of experience in the industry.

Not only do we provide extraordinary service, but we also go above and beyond by offering training classes to cleaning and restoration professionals across the U.S. Aladdin offers three different classes including multi-surface (for carpet, rugs, upholstery, natural stone and wood), dye training (color matching, rugs and carpets from stains) and upholstery classes for expert cleaning and care. Our commitment to nurturing excellence in our industry ensures that your natural stone receives the care and attention it deserves now and for years to come.

Contact us, and our experts will be happy to answer these questions, and any more you may have, about cleaning and restoring your natural stone floors, countertops, backsplashes and more today. and help you with your natural stone cleaning and restoration today.